Shipping policy

ORDER PROCESSING: Please allow 7-12 days to process and ship your order. Our name necklaces are all handmade and made to order so take longer than other products. 

REFUNDS, RETURNS AND EXCHANGES We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at hello@orlaandco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at hello@orlaandco.com.